PRODUCT CATALOGUE

SUVENA UAB
įm.k. 147579612
PVM 475796113
 
tel.: +370 45 433569
mob.: +370 612 60001
faksas: +370 45 433569

Beržų g. 4, 36237-LT Panevėžys
Lietuva
info@keramikams.lt

F.A.Q.

 

On this page, You will find answers to frequently asked questions. If You can not find the answer, please call us by phone +370 612 60001, phone/fax: +370 45 433569 or write an e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.
 

HOW DO I PLACE MY ORDER?
You can place Your order in several ways:
1.    Add desired products to cart in our e-shop www.keramikams.lt and confirm the order.
2.    Press the following link, where You will find an order form – You need to print it, fill it and send it to us by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or by fax +370 45 433569.
3.    Send ID codes of desired products to us by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.
4.    Arrive to the store and collect desired products. Store address: UAB „Suvena“, Beržų g. 4, 36237 Panevėžys, Lithuania.

HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?
When we are receiving Your order, during 24 hours (excluding weekends) we collect it and will send the pro forma invoice to You for payment.


HOW CAN I PAY FOR PRODUCTS?
You can pay for products:
-    By bank transfer in a week's time (otherwise the order is withdrawn without any notification).
-    In cash if we deliver the products to You by our company transport.
-    In cash or bank card if You buy the products in our store. The payment with bank card in store with VAT only.



HOW FAST CAN YOU EXPECT TO RECEIVE THE PRODUCTS, WHICH ARE NOT IN STOCK?
It depends on what kind of product You need. In this case please call us by phone +370 612 60001, phone/fax: +370 45 433569 or write an e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

 
WHICH PRODUCTS ARE NOT SENT THROUGH COURIER AND WHY?
-    The kilns shelves are not sending through courier because there are high probability that it may break. We usually deliver the kilns shelves by our transport or You can purchase it in our store. If You still want to send kilns shelves by courier, we do not take responsibility for the safety of sending.
-    When is freezing temperature in winter, we are not sending clay, ready for work liquid glazes and other liquid materials that can freeze.

 
ARE WE SENDING THE PRODUCTS TO ALL THE COUNTRIES OF THE WORLD?
Yes. For more information, please contact us.

 
WHAT ARE SHOPPING HOURS?
-    Working hours of store: I-V 8:00-17:00, lunch break 12:00-13:00.
-    E-shop www.keramikams.lt products can be ordered at any time when You need.

 

 

 

 

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